How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by bringing along your NHS medical card or completing a form available from reception. Please bring with you some form of identification such as a driving license, birth certificate or a bank statement/utility bill confirming your name and address.

We request that new patients undertake a health check with a Health Care Assistant.

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It is practice policy for patients to have contact with a practitioner on the day of their choice by telephoning reception and requesting a triage call.

It would be helpful when you contact the surgery if you could advise the receptionist:


  • If you feel you require an appointment for your condition.
  • If your condition could be managed on the telephone.
  • If your condition could be managed by a Nurse Practitioner - who deals with acute and Chronic Illness and can prescribe. Please take a look at "The Role of the Nurse Practitioner" in Other Information on this website.


The receptionists do not want to know what is wrong with you, but any guidance you can give them means that all patients receive the appointment they need in the fastest time possible. Receptionists work under a strict code of confidentiality - please help them to help you!

Triage calls can be booked on a day convenient to you.


  • For continuity of care triage calls can be booked with the clinician of your choice.


There are a number of review appointments available for ongoing problems.

If you are unable to access our appointment system please contact a receptionist who will accommodate your requirements.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.30am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Appointment Times
Day Time                            Type                                                                           
Monday to Friday 8:40am - 12noon Telephone Triage calls and a selection of appointments
Monday/Tuesday/Wednesday/Friday 14:30pm - 17:40pm Telephone Triage calls and a selection of appointments
Thursday (Mablethorpe only) 18:30pm - 19:40pm These appointments are intended for patients who either work or attend school/college. Whilst these patients are given a priority any patient can have an appointment during these times if required.

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Free SMS Text Service


To use this service you will need to download, print off and complete the consent form linked below. Once complete please drop it into the surgery so that we can register you.

 SMS-messaging-consent (57 Kb)

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If you would like a Chaperone present during your consultation, please advise the receptionist when booking your appointment or when checking in.

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Home Visits

We expect you to attend the surgery when you need medical help. This allows us to look after you with the right equipment and with other staff available to help us. However, if you are unable to attend the surgery due to ill health we will visit you at home. Please telephone before 10.30am and a doctor will return your call. You will normally be visited after morning or afternoon surgery.


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Telephone Triage Calls

Our Reception team aim to answer your call as quickly as possible, they will add your request to the telephone triage list.

The GP or Advanced Nurse Practitioner will return your call as soon as possible, you along with the clinician will agree the best way to manage your problem.

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Clinic Description Time
Antenatal Care Routine antenatal check-ups by our qualified midwife. Monday morning and Wednesday afternoon at Mablethorpe
Vaccinations Routine and travel vaccinations for all ages are available during surgery times by appointment with our nurses.

We run several flu immunisation clinics in late October - November.
Ask at reception for further information.
Contact the surgery for more details
Chronic Disease Clinics Annual check-ups and advice from our fully trained Practice staff are all part of the Marisco service. If you suffer from a Chronic Disease you will be called in to be reviewed during the month of your birth. Contact the surgery for more details
Cervical Cytology (Smear) Cervical cancer can often be prevented. The signs can be spotted early on and appropriate treatment can be started as soon as possible. We offer the test to all women aged between 25 and 64 yrs - make sure you book an appointment when called, it could save your life! Contact the surgery for more details
Smoking Cessation Patients in good health can refer themselves to any local chemist for smoking advice/treatment. Patients with a chronic disease can be seen by a Phoenix Smoking Cessation Advisor, please ask at reception. Contact the surgery for more details
Minor Operations Minor Operations are available by arrangement with a GP for the removal of cysts, warts, moles, lesions and other procedures. Contact the surgery for more details
Phlebotomy Service (Blood Tests) Blood tests can only be taken on advice from the Doctor or Nurse. This is an appointment only surgery. Mornings and Afternoons at both sites
INR This is a service offered to monitor patients taking Warfarin. Mornings and Afternoons at both sites
New Patient Health Checks Newly registered patients will be invited for a health check. This allows us to get to know you and assess your medical requirements. The health care assistants will also your repeat medications, enabling the dispensary to generate repeat prescriptions. Mornings and Afternoons at both sites


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Repeat prescriptions

Requests for repeat prescriptions can be made by either using the printout issued with your last prescription, telephoning the surgery or by email at or via our website using SystmOnline.Due to busy periods telephone requests can only be accepted between 10am - 4pm. Please advise us if you would like your prescription to be sent to a particular chemist. If you are ordering early please indicate the reason for this e.g. holidays. Prescriptions will be available for collection within 48hours.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

Manage your medication online

If you find it difficult to get in to the practice to order your next repeat prescription, SystmOnline could make your life easier.

Simply login to SystmOnline and view a list of the medication you have been prescribed. Select the prescription you need and click on the "Repeat Medication" button.

All you have to do then is go and collect your prescription as normal two days later.


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Sick certificates

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

Link to SC2 self-certificate form

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Test results

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) between 10am and 4pm each day. The practice reception team are unable to give any abnormal test results as they are not qualified to interpret them, they are only able to say if the results are back or entirely normal.

The doctors check the results each day, and act upon these. For those patients who need further investigations or an appointment you will be contacted, if we are unable to contact you by phone then a letter will be sent. For those patients whose results need no further action, you will not be contacted (this is due to the huge amount of results that the practice deals with on a daily basis). However, if you wish to have your results you are welcome to ring the practice and request for a Nurse to give you a call with your results.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

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Non-NHS services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery or in the library section of this website.


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